About these terms
These Terms & Conditions apply to purchases and use of the Noot storefront and account services provided by Noot, Inc. ("Noot," "we," "us"). Read them together with the offer details and order confirmation shown at checkout. Our Privacy Policy explains how we handle personal information; it is not a request for marketing or tracking consent.
By placing an order or creating an account, you agree to these terms as applicable to that activity. You must be old enough to enter a binding agreement where you live, and authorized to use the payment method and contact information you provide. If you are buying for a business, you must have authority to act for it.
Your account
Provide accurate contact, delivery, and payment information, keep it current, and protect your password and sign-in links. Contact us promptly about unauthorized account activity. We may restrict access when reasonably necessary to investigate fraud, protect the service, or comply with law, without limiting your rights regarding an existing purchase.
You can view orders, manage addresses and payment methods, and update preferences in your Noot account. We may connect your prior Noot purchases to your account when migrating our store. Existing order history does not, by itself, authorize a new charge or Auto Delivery plan.
Orders, prices & payment
A one-time order is a single purchase and does not create a recurring plan. Review your products, quantities, delivery address, discounts, applicable taxes, shipping charges, and total before placing any order. Prices are shown in the currency identified at checkout; our US storefront uses US dollars.
Placing an order authorizes the payment shown for that order. Payment and order confirmation determine whether it has been accepted; a saved cart or price preview is not a completed purchase. We may decline or cancel an order for payment failure, unavailable stock, suspected fraud, or a material pricing error. We will notify you and return any payment collected for an order we cannot fulfill.
Product availability and future prices can change. We will not retroactively change the price of an accepted order. Payment services may apply their own terms, including currency conversion or payment-provider fees where applicable.
Auto Delivery
Auto Delivery is a recurring purchase plan. It starts only when you complete an order or confirmation that expressly authorizes it. The checkout or confirmation screen shows your selected products, recurring frequency, next scheduled renewal, and applicable recurring price. An introductory discount may apply only to the first order; later orders use the recurring price and discounts disclosed for the plan.
By confirming Auto Delivery, you authorize us and our payment provider to charge your selected payment method for the scheduled orders, including applicable taxes and shipping, until you deactivate the plan. A first order that ships now is separate from the following scheduled renewal. A renewal date is a scheduled order-processing date, not a guaranteed delivery date.
Visit Order & delivery in your account to review the next order, edit products or frequency, choose an available date, skip an order, or deactivate Auto Delivery. Make changes before the renewal is processed. Deactivation stops future renewals; it does not automatically cancel or refund an order already processed. Contact support if you need help or cannot access your account.
A deactivated plan does not authorize further renewals. Reactivation requires completing the order or confirmation that expressly restarts Auto Delivery. If a payment fails, we may notify you, retry in accordance with your payment authorization and applicable law, or pause fulfillment while the issue is resolved.
We will give notice of material changes to recurring pricing or plan terms and obtain any additional consent required by law before applying them. You may deactivate the plan before a changed renewal is processed.
Discounts, points & referrals
Coupons and introductory offers are subject to the terms displayed with the offer, including eligible customers and products, per-item amounts, minimum purchases, expiration, use limits, and whether discounts can be combined. A discount applies to the order for which it is accepted; it does not carry forward to every renewal unless the offer says so. A coupon assigned to an account may still require an eligible order.
Noot Points and referral rewards are promotional benefits, not cash or a bank balance. Earning, review, eligibility, point costs, and redemption conditions are shown in the account or offer. A reward selected to ship with your next order waits for the qualifying one-time order or renewal; saving a reward does not itself authorize a paid recurring plan.
We may correct errors and reverse benefits earned from refunded, canceled, duplicate, or fraudulent activity. We will apply program changes prospectively and respect rights required by law. Do not send unwanted referral messages, impersonate others, or misrepresent an endorsement. Disclose a reward or other material connection when posting an incentivized review or referral.
Shipping & order changes
Available destinations, shipping options, charges, and any delivery estimate are shown during ordering. Check the address before placing your order. Tracking becomes available when supplied by the fulfillment provider or carrier; processing and transit times may vary.
Contact support@growwithnoot.com as soon as possible to request an address change or cancellation. Include your order number and account email, but not payment credentials. We will check whether fulfillment can still be changed; an order already dispatched may not be editable.
If a shipment is delayed, missing, incorrect, or damaged, contact us so we can investigate and provide an appropriate resolution. We will communicate material fulfillment delays and offer the choices or refunds required by applicable law. Nothing in these terms removes our responsibility to supply the products you ordered or your mandatory consumer remedies.
Returns & refunds
For a return, exchange, damaged item, or refund request, email support@growwithnoot.com with your order number and a description of the issue. Photos can help us resolve an incorrect or damaged shipment. Please contact us before mailing anything so we can confirm the appropriate next step and, when needed, the correct return address.
Any product-specific return or satisfaction offer shown when you purchased remains applicable to that order. For other requests, support will explain the applicable eligibility, return instructions, any disclosed costs, and refund process before you send a product back. Our business correspondence address is not a returns warehouse.
Approved monetary refunds are returned through the original payment method where available; posting time depends on the payment provider. A promotional credit is not a substitute for a monetary refund you are legally entitled to receive. These terms do not limit statutory cancellation, return, warranty, or refund rights.
Product use & plant-care advice
Use products only as directed on their labels, including dilution, storage, and handling instructions. Products are intended for plant care, not human consumption. Keep them out of reach of children and pets. Plant response varies with species, light, soil, watering, temperature, and other conditions; a particular result or growth rate is not guaranteed.
Our guides and automated or AI-assisted plant-care answers provide general information and may contain mistakes. Check the product label and the needs of your plant before acting. Product descriptions do not replace any express warranty or consumer guarantee that applies to your purchase.
Site use & your content
Do not misuse the service, attempt unauthorized access, interfere with its operation, submit unlawful content, or exploit discounts or rewards fraudulently. Noot branding, original site content, and software are protected by applicable intellectual-property laws. You may use our site and guides for ordinary shopping and personal plant care; other uses require permission unless allowed by law.
You retain ownership of content you submit. Give us only information and materials you have the right to share. You allow us to process and display that content as reasonably necessary to provide the feature you requested, such as responding to support or reviewing a rewards submission. Submitting a private support message does not give us permission to publish it as an advertisement.
Public reviews or promotional submissions may be subject to additional permission requests. Reviews must reflect an honest experience. Third-party links and payment services are governed by the relevant provider's terms; a link does not mean we control that service.
Your rights & resolving concerns
We work to keep the service accurate and available, but cannot promise uninterrupted or error-free operation. To the extent permitted by law, we are not responsible for losses caused by misuse of products contrary to their instructions or unauthorized alterations to the service. This does not exclude responsibility that cannot lawfully be excluded, including applicable consumer guarantees or liability for fraud or other non-excludable conduct.
Please contact us first about a concern so we can try to resolve it. Nothing here requires you to give up a right to bring a claim in a court or tribunal available under applicable law. Mandatory consumer protections in your place of residence continue to apply.
Changes & contact
We may update these terms for future use and orders. The effective date appears above. Material changes to an ongoing plan will be communicated as required; changes will not retroactively remove rights associated with an accepted order. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
Contact support@growwithnoot.com or visit our Contact page. Business correspondence: Noot, Inc., 30 N Gould St, Ste 2085, Sheridan, WY 82801, United States.